Scheduling emails from Online express not working

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Lucy Brown
Lucy Brown ✭
Seventh Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
I  have been trying to schedule a email for over the weekend on Online Express but I'm having trouble as it just says I have not entered a valid date. I have tried using both the drop down calendar and manual entry of the date but the error message still appears. Is anyone else having the same issue at all? 
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  • Tracey Sirles
    Tracey Sirles ✭
    Ninth Anniversary Facilitator 1 Photogenic

    Lucy Brown:

    I  have been trying to schedule a email for over the weekend on Online Express but I'm having trouble as it just says I have not entered a valid date. I have tried using both the drop down calendar and manual entry of the date but the error message still appears. Is anyone else having the same issue at all? 

    I have not experienced this, but curious if anyone else has as well. I wonder if it was during an OLX downtime/scheduled maintenance?

    I've gotten odd error messages on occasion, but usually logging out and then logging back in has fixed it. Good luck!

  • Donna Taanman 2
    Donna Taanman 2 ✭
    Seventh Anniversary Photogenic First Reply
    Hi Lucy, I have the exact same problem - did you work out how to do it?
  • Lucy Brown
    Lucy Brown ✭
    Seventh Anniversary First Reply
    Hi Donna 


    I have found that in order to schedule a email I have to enter the date in the format of year/month/date. 


    Hope this helps! 
  • Donna Taanman 2
    Donna Taanman 2 ✭
    Seventh Anniversary Photogenic First Reply

    Thank you Lucy – it worked!





     

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