Unable to open this batch...

First, just get everyone to log out so that zero users are logged in. I have often gotten errors indicating that some user (or an unknown user) has some record open (sometimes a gift, sometimes a query, some times a constituent . . . never a batch, but why not?) when clearly nobody has it open. The only solution is to clear everyone out and then log someone back in and test to see if it's accessible. 

Hi - I no longer work with RE on a daily basis, so I just looked it up in the documentation - there's a check box on the setup screen for batches that says "Other users may access this batch". If the batch was created by someone else, have them open it and see if that box is checked. I ran into this problem over and over with queries and reports and mail - I'd left the "others may make changes" (something like that) unchecked and so people couldn't save their changes before running and if they went back, they had to start over with dates or queries to include, etc. I tried to fix as many as possible before I left! The constituents you can't change - we spent a lot of time shouting, "could you close Smith, please?" across the office.


Gracie Schild

Bluebird Business Services

Santa Fe NM

Evan Post:

Has anyone ever gotten this error "Unable to open this batch. This batch is exclusively opened by another user." when they know the batch is not open anywhere?  I have three users that are getting that message when they try to open or create a new batch.  They were all working fine up until yesterday afternoon and I cannot figure out where to look.  It seems like it's an issue with their workstations because when they log on to RE on another computer, it works fine, and when other users log on to theirs, they have the same issue.


BB recommends an uninstall/reinstall, which I'll try, just wondering if anyone has any other ideas or experience with this same issue that might be helpful.


Thanks,

Evan