Net Community Updates to Wrong Record

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Gayla Hillin
Gayla Hillin ✭
Eighth Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussion
In the past few weeks, we have had several people login to records through Net Community that do not belong to them and request changes be make to a constituent record that is not theirs.

Is anyone else having this problem?
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Comments

  • Tony Williams
    Tony Williams ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Hi Gayla,


    I hope your week is going well. Most likely we will need to examine this issue more closely to determine the root cause. I've created a support case for you, and a support analyst will be reaching out to you shortly to investigate the profile updates.


    Thanks!

    Tony

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