Lagging issues with RE today

Cammi Derr · December 2016

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Sandra Ross · December 2016

Yes, definitely lagging and getting to the
files folder is also timing out.

---------------

Sandra Ross

Database Manager

Virginia Episcopal School

400
VES Road · Lynchburg, VA 24503

434.385.3634
(office)

Website: www.ves.org

Guiding Students Toward Full
Stature

shani traum · December 2016

My officemate just walked away from her desk muttering that RE is slow she needs to step away from it.

So yes, those with Boston hosting are having issues!

Cammi Derr · December 2016

shani traum:

My officemate just walked away from her desk muttering that RE is slow she needs to step away from it.

So yes, those with Boston hosting are having issues!

Guess i'll have to report it since we don't get any type of notifications until we are all affected.

Lauren Schler CFRE bCREPro · December 2016

Yes, and I can’t get into the hosted documents site at the moment.
I’ve been waiting for hosting support through chat but will
probably just go get some lunch and hope that they are back up
after lunch.

Cammi Derr · December 2016

Lauren Schler, CFRE, bCRE-Pro:

Yes, and I can’t get into the hosted documents site at the moment. I’ve been waiting for hosting support through chat but will probably just go get some lunch and hope that they are back up after lunch.

I'm in slot 2 of the queue. Maybe it won't take much longer

Sunshine Reinken Watson · December 2016

I was bumped out an hour ago. It has been slow the last week...

Anne Herbert · December 2016

We're in the Boston Data Center and the lagging is insane. Wait forever to just get the query to open and then again to make a change prior to even running it.

Blackbaud, can you fill us in on what the issue is and any projected time for things to improve.

Scott Smith · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Same here. We've been experiencing issues the last couple of weeks, but today is by far the worst. We are also hosted in the Boston data center.

Melissa Windham · December 2016

I'm in South Texas, and RE is incredibly slow (almost unusable) today, so it doesn't sound like an issue that is just affecting the Boston Data Center. I have been noticing the "lagging" for several weeks now. This is very frustrating - it would be nice to receive a notification as to what the problem is.

Bonnie Lodevole · December 2016

Melissa,

We are also experiencing RE lagging issues –
connected to the Boston MA center.

Bonnie Lodevole

Administrative Assistant and Database
Manager

Development and Alumni Office

Millbrook School

131 Millbrook School Road

Millbrook, NY 12545

845-677-8261 x 163

Cammi Derr · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

So I reported as a case. Below is the transcript:

11:57:15 [Cammi] Raisers edge keeps lagging and freezing. I posted in a community and we are not the only ones affected.
11:59:59 [Nicole Garcia] Hi Canmi, this is Nicole with Raiser's Edge support.
12:00:49 [Cammi] OK, do you have an answer?
12:01:51 [Nicole Garcia] Are you on a Mac or PC? Can we see what server you are connected to?
12:02:33 [Cammi] PC. Many other people who are hosted are also complaining about not being able to access their documents, etc. See the general discussions in the RE community.
12:03:17 [Nicole Garcia] I am aware of that, we are trying to capture information on if all servers are affected.
12:03:19 [Nicole Garcia] OK, on the bottom right you should see a black and white circle icon, if not, there should be a small triangle that we can click on to show the black and white circle icon (Citrix Receiver.)
- Let's right click on that and select "Connection Center"
- There is a letter/number combination that starts with like D2***** can you let me know what that number is?
12:04:04 [Cammi] d2pcxfrmtmp29
12:04:13 [Nicole Garcia] Thank you
12:05:18 [Nicole Garcia] Can I get your Blackbaud Hosting usernames?
12:05:37 [Cammi] Now it seems to be working. XXXXXXXX
12:06:06 [Nicole Garcia] Thank you Cammi.
12:06:08 [Cammi] The other people I am referring to are with different other companies not related to me. Again, see the blackbaud community
12:06:13 [Nicole Garcia] I will still keep our case open
12:06:22 [Nicole Garcia] I have the community post pulled up and will be sure we address the issue.
12:07:15 [Nicole Garcia] I can follow up with you once we know all issues are completely resolved./
12:07:27 [Cammi] Thank you.
12:07:43 [Nicole Garcia] Thank you Cammi. I apologize for this issue
12:08:12 [Cammi] no problem. Just would be nice if all the users received some message other than regular installation of service packs.

Pam Powell · December 2016

We are also experiencing issues
with CITRIX/RE being really slow and at times error
messages.

Scott Smith · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

And just in case Blackbaud is monitoring this thread, we are for sure experiencing issues on servers 5, 16, and 50.

Melissa Windham · December 2016

Melissa Windham:

I'm in South Texas, and RE is incredibly slow (almost unusable) today, so it doesn't sound like an issue that is just affecting the Boston Data Center. I have been noticing the "lagging" for several weeks now. This is very frustrating - it would be nice to receive a notification as to what the problem is.

Things seem to have improved - at least for now on this end. Hopefully, the issue has been resolved.

Cammi Derr · December 2016

Melissa Windham:

Melissa Windham:

I'm in South Texas, and RE is incredibly slow (almost unusable) today, so it doesn't sound like an issue that is just affecting the Boston Data Center. I have been noticing the "lagging" for several weeks now. This is very frustrating - it would be nice to receive a notification as to what the problem is.

Things seem to have improved - at least for now on this end. Hopefully, the issue has been resolved.

Yeah, maybe they have improved some, but my export is taking forever to finished. Been about 10 minutes for a file with less than 700 people now.

Molly Brandau · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Hi, we apologize for any issues you may be experiencing. The best place to check for the most up-to-date information is our Hosting Status Page at status.blackbaud.com.

Cammi Derr · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Well, it seemed to be fixed, but then I received a "reconnecting" message and was kicked out. Now I can't get logged back in and receive a "unable to launch your application, with some message about the CitSSL server" not being configured on the specified address. I wonder if the SSL is what has been causing all these issues for the last 2 months or so.

Sunshine Reinken Watson · December 2016

1c4d81183815a25b3a2240191f4b1654-huge-er

shani traum · December 2016

Yup, my boss just froze as well.

I'm solving the problem by avoiding RE!

Jen Claudy · December 2016

Same here. And unfortunately, I really don't have an option to avoid RE. =(

John Cioni · December 2016

Sunshine Watson:

Same here, I guess they're attempting to fix the issue globally. I've had issues since last week so hopefully this does the trick.

Sunshine Reinken Watson · December 2016

Jen Claudy:

Same here. And unfortunately, I really don't have an option to avoid RE. =(

I don't either. I'm under a tight deadline and may end up having to do work tonight at home if it isn't fixed soon. Grrr.....

Holly Herbert · December 2016

Hi everyone! I'm sorry you're experiencing these issues. I wanted to let you know that I am passing along all of your updates and posts to our hosting team so they know what you are experiencing.

Anne Herbert · December 2016

We're also knocked out of the system here at Northern Kentucky University... same error

Jasmine Karasoulas · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Our entire day has been like this. My co-worker spoke with support this morning when we could no longer access the remote hosting files but at least we had access to RE this morning. Now it won't even let us log on! It's very fustrating as I am trying to meet a deadline.

Denise Hawks · December 2016

My organization is completely out of Raiser's Edge.

I checked on the Hosting page, and there are no notifications other than planned maintainence.

And the hosting chat is offline.

Pam Powell · December 2016

Same here. This morning I could get on, now I'm totally locked out. I believe they are working on the problem.

Cammi Derr · December 2016

Holly Herbert:

Hi everyone! I'm sorry you're experiencing these issues. I wanted to let you know that I am passing along all of your updates and posts to our hosting team so they know what you are experiencing.

This is now a two page issue and I just saw your post, but I had to notice that it was on page 2.

SheryAnne Wui · December 2016

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Since this morning, RE has been slow and crashed. We're hosted and that has crashed also.

Art Bryman 2 · December 2016

Molly Brandau:

Cammi Derr:

Is anyone having any issues with lagging interface on hosted RE systems right now? It's driving me crazy!

Hi, we apologize for any issues you may be experiencing. The best place to check for the most up-to-date information is our Hosting Status Page at status.blackbaud.com.

We can't even open the hosting homepage (Orange County), getting a "This page can’t be displayed". And there's absolutely nothing listed on the Status Page.

Lagging issues with RE today

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