NetCommunity Blackbaud server issues on Giving Tuesday - anyone experiencing??
To say I am upset is an understatement when on one of the busiest donation days of Giving Tuesday and we are not able to send an email through NetCommunity asking people to give because of a Blackbaud server issue losing out on literally potential thousands of dollars..
Ideas????
Comments
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Ken Waldrop:
Is anyone having NetCommunity hosting issues today? We are a hosted site. Late this afternoon we attempted to send our second #GivingTuesday e-appeal through NetCommunity and received an issue server error. We contacted Blackbaud support who told us it was on their end and they would let us know when it is fixed.
To say I am upset is an understatement when on one of the busiest donation days of Giving Tuesday and we are not able to send an email through NetCommunity asking people to give because of a Blackbaud server issue losing out on literally potential thousands of dollars..
Ideas????
Our Net Community has been down since sometime around 2:00 p.m. EST-- that's when we first noticed it. Support says they're having an issue with servers. Frustrating for sure.
0 -
Ken Waldrop:
Is anyone having NetCommunity hosting issues today? We are a hosted site. Late this afternoon we attempted to send our second #GivingTuesday e-appeal through NetCommunity and received an issue server error. We contacted Blackbaud support who told us it was on their end and they would let us know when it is fixed.
To say I am upset is an understatement when on one of the busiest donation days of Giving Tuesday and we are not able to send an email through NetCommunity asking people to give because of a Blackbaud server issue losing out on literally potential thousands of dollars..
Ideas????
The Boston server is down for NetCommunity and Raiser's Edge. We've been down for hours with no end in sight.
0 -
I’m sure Blackbaud is working very hard on
this. I have to say it’s frustrating though when it’s all
over the news that Blackbaud did a glitzy set-up for NASDAQ
today. Priorities?Wynne
Nashua River Watershed Association
592 Main Street
Groton, MA 01450
978.448.0299
Protecting
our water, our land, our communities1 -
Ken Waldrop:
Is anyone having NetCommunity hosting issues today? We are a hosted site. Late this afternoon we attempted to send our second #GivingTuesday e-appeal through NetCommunity and received an issue server error. We contacted Blackbaud support who told us it was on their end and they would let us know when it is fixed.
To say I am upset is an understatement when on one of the busiest donation days of Giving Tuesday and we are not able to send an email through NetCommunity asking people to give because of a Blackbaud server issue losing out on literally potential thousands of dollars..
Ideas????
Our support wrote this blog earlier this afternoon on the issue: https://community.blackbaud.com/blogs/66/2977.
I am also forwarding all Community posts to the team. The latest information will be available on the hosting status page.
0 -
Crystal Bruce: Crystal - I can not open the link
Ken Waldrop:
Is anyone having NetCommunity hosting issues today? We are a hosted site. Late this afternoon we attempted to send our second #GivingTuesday e-appeal through NetCommunity and received an issue server error. We contacted Blackbaud support who told us it was on their end and they would let us know when it is fixed.
To say I am upset is an understatement when on one of the busiest donation days of Giving Tuesday and we are not able to send an email through NetCommunity asking people to give because of a Blackbaud server issue losing out on literally potential thousands of dollars..
Ideas????
Our support wrote this blog earlier this afternoon on the issue: https://community.blackbaud.com/blogs/66/2977.
I am also forwarding all Community posts to the team. The latest information will be available on the hosting status page.
0 -
Ken Waldrop:
Crystal Bruce: Crystal - I can not open the link
Ken Waldrop:
Is anyone having NetCommunity hosting issues today? We are a hosted site. Late this afternoon we attempted to send our second #GivingTuesday e-appeal through NetCommunity and received an issue server error. We contacted Blackbaud support who told us it was on their end and they would let us know when it is fixed.
To say I am upset is an understatement when on one of the busiest donation days of Giving Tuesday and we are not able to send an email through NetCommunity asking people to give because of a Blackbaud server issue losing out on literally potential thousands of dollars..
Ideas????
Our support wrote this blog earlier this afternoon on the issue: https://community.blackbaud.com/blogs/66/2977.
I am also forwarding all Community posts to the team. The latest information will be available on the hosting status page.Try the link now: https://community.blackbaud.com/blogs/66/2977
0 -
The link to a blog about the issues with Net Community of #Giving Tuesday does not work. Can you resend?
Wynne
0 -
Wynne Treanor-Kvenvold:
The link to a blog about the issues with Net Community of #Giving Tuesday does not work. Can you resend?
Wynne
Wynne - I realized later last night the link was picking up the period at end of sentence. If you use https://community.blackbaud.com/blogs/66/2977 (no period), you should be able to click on it. This is what it saidIssue Impacting Blackbaud NetCommunity
Blackbaud is aware of an issue impacting The Raiser's Edge in our Boston datacenter resulting in connectivity issues for Blackbaud NetCommunity as well. Our hosting engineers are working as dilgiently and as quickly as possible to restore service for all impacted sites. For updates on this issue, please refer to the Hosting Status Page:
How to access the Hosting Status Page
https://kb.blackbaud.com/articles/Article/72823
The Hosting Status Page will be updated with any information moving forward.
Thanks,
Tony
0 -
This
information I already knew. I can see this morning that the
service is working again. We did have some donations come in
yesterday for our #Giving Tuesday campaign, but not during the
hours of the outage. Can you tell me if our donors were able
to make their gifts, but they just didn’t come through the system
to us until the outage was over? Or were they unable to make
a donation during that time?Wynne
Nashua
River Watershed Association592
Main StreetGroton,
MA 01450978.448.0299
Protecting
our water, our land, our communities0
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