Rescheduling a major gift pledge - with installment partially paid

Stephanie Crawley · August 2016

I have a major gift pledge that has 5 installments. The donor paid the first 4 installments in full. Then several months before the 5th installment was due, the donor paid half of that installment. Now that it's coming up to the 5th installment's actual due date, the donor wants to reschedule and make half of the remaining balance due this year and the other half of the remaining balance due in a 6th installment next year. So in order to reschedule that way, I need to first unapply the payment the donor made several months ago. Here's my problem: I am not 100% how to unapply the payment gift even if it were a simple gift, but I'm especially befuddled, because it's a payment gift that is also soft-credited to another Constituent and split into 3 Funds. Luckily the payment gift is Not Posted status, so at least there's that hurdle cleared. Can somebody give me the step-by-step way to accomplish this? I really don't want to mess up this major gift up, since both the President of our organization and our CFO assigned this reschedule to me to handle. Thanks!!

James Rivera · August 2016

Stephanie Crawley:

I have a major gift pledge that has 5 installments. The donor paid the first 4 installments in full. Then several months before the 5th installment was due, the donor paid half of that installment. Now that it's coming up to the 5th installment's actual due date, the donor wants to reschedule and make half of the remaining balance due this year and the other half of the remaining balance due in a 6th installment next year. So in order to reschedule that way, I need to first unapply the payment the donor made several months ago. Here's my problem: I am not 100% how to unapply the payment gift even if it were a simple gift, but I'm especially befuddled, because it's a payment gift that is also soft-credited to another Constituent and split into 3 Funds. Luckily the payment gift is Not Posted status, so at least there's that hurdle cleared. Can somebody give me the step-by-step way to accomplish this? I really don't want to mess up this major gift up, since both the President of our organization and our CFO assigned this reschedule to me to handle. Thanks!!

I’m not entirely sure if this is the best way, but what I have done is create a temporary pledge to apply the partial payment to until the scheduling is the way you want it on the original pledge. Then I would apply the partial payment back to the original pledge and delete the temporary pledge.

Make sure you have a current back-up of your database!
Re-create the pledge on the constituent’s record. This will be your temporary pledge which will hold the gift while you make the changes to the original pledge.
In the partial Pay-Cash gift, click gift and “Apply to” the temporary pledge (you may have to load the pledge from the same donor for the temporary pledge to appear)
Reschedule the original pledge
Return to the partial Pay-Cash Gift and reapply it to the original pledge
Delete the temporary pledge

Taking screen shots of the gifts before making any changes will help. Especially the Split Gift tab fields. This has worked for me, but since you’re dealing with a major gift, have soft-credits, split funds and have not done this before, I would highly suggest that you wait for other suggestions or contact BB support before using my steps.

If anyone know of a better way please let me know. I’ve been very curious about this topic.

Christine Robertson · August 2016

Stephanie Crawley:

I have a major gift pledge that has 5 installments. The donor paid the first 4 installments in full. Then several months before the 5th installment was due, the donor paid half of that installment. Now that it's coming up to the 5th installment's actual due date, the donor wants to reschedule and make half of the remaining balance due this year and the other half of the remaining balance due in a 6th installment next year. So in order to reschedule that way, I need to first unapply the payment the donor made several months ago. Here's my problem: I am not 100% how to unapply the payment gift even if it were a simple gift, but I'm especially befuddled, because it's a payment gift that is also soft-credited to another Constituent and split into 3 Funds. Luckily the payment gift is Not Posted status, so at least there's that hurdle cleared. Can somebody give me the step-by-step way to accomplish this? I really don't want to mess up this major gift up, since both the President of our organization and our CFO assigned this reschedule to me to handle. Thanks!!

I'm not sure if you can reschedule an installment that has a payment applied. If that is the case, I would create a fake pledge, re-apply the payment to the fake pledge, reschedule the installments, reapply the payment to the correct pledge and then delete the fake pledge.

Faith Murray · August 2016

I have re-scheduled lots of pledges, and never had to de-associate a partial payment. The key is simply to adjust the installments due on already-paid installments. For instance, if Bob owes $100 each month for 5 months, but pays $150 on his first installment, you can simply adjust the schedule to reflect a first installment due amount of $150 and a second installment due of $50. Then split the remaining balance between the new number of desired payments.

You can find a couple of KB articles with step-by-step instructions here and here. Good luck!

Christine Cooke 2 · August 2016

Stephanie Crawley:

I have a major gift pledge that has 5 installments. The donor paid the first 4 installments in full. Then several months before the 5th installment was due, the donor paid half of that installment. Now that it's coming up to the 5th installment's actual due date, the donor wants to reschedule and make half of the remaining balance due this year and the other half of the remaining balance due in a 6th installment next year. So in order to reschedule that way, I need to first unapply the payment the donor made several months ago. Here's my problem: I am not 100% how to unapply the payment gift even if it were a simple gift, but I'm especially befuddled, because it's a payment gift that is also soft-credited to another Constituent and split into 3 Funds. Luckily the payment gift is Not Posted status, so at least there's that hurdle cleared. Can somebody give me the step-by-step way to accomplish this? I really don't want to mess up this major gift up, since both the President of our organization and our CFO assigned this reschedule to me to handle. Thanks!!

Hmmm. You should be able to go into the Pledge and Reschedule the pledge and change the due date. I think you should even be able to enter two dates and it should split the balance between the two dates. I know I have gone in after a pledge has already received installments and changed the remaining scheduled payments.

Rescheduling a major gift pledge - with installment partially paid

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