Oh the Irony - Online Status Page to Check Hosting Status Is Down

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Zane Magnuson 2
Zane Magnuson 2 ✭
Ninth Anniversary Facilitator 1 Photogenic
in Blackbaud Raiser's Edge NXT®: General Discussion
From what I understand, the Boston hosting center is currently experiencing technical issues affecting NetCommunity users. Some of those pages are currently down for maintenance. When I went to the status page to stay up-to-date on the NetCommunity issue, that site has also gone down:

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I know these things happen and that this will all get resolved shortly. It's just cracking me up that the page to check an online issue is having an online issue itself.
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  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic
    Hey Zane,


    I just checked and it seems to be working - want to try it again?


    I'm told the Boston outage has been resolved.


    Let me know if I can be of any assistance!


    Crystal
  • Zane Magnuson 2
    Zane Magnuson 2 ✭
    Ninth Anniversary Facilitator 1 Photogenic
    Yep, looks like it's been resolved. Like I said, I just thought it was a funny problem to have with the status site.
  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic

    Zane Magnuson:

    Yep, looks like it's been resolved. Like I said, I just thought it was a funny problem to have with the status site.

    I want to know what went wrong and try to fix it so it doesn't happen again. I changed a URL on our nav page, so hopefully that will help. If it happens again, please let me know. :-)

  • Nora MacDonald
    Nora MacDonald ✭
    Ninth Anniversary Facilitator 1 Photogenic

    I’m having a hard time accessing blackbaud.com
    and bbms.blackbaud.com, is anyone else experiencing this?

     

    Nora

     

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Facilitator 4 Name Dropper Photogenic

    Nora MacDonald:

    I’m having a hard time accessing blackbaud.com and bbms.blackbaud.com, is anyone else experiencing this?

     

    Nora

     

    Hey Nora, I just checked both sites from my browser and they seem to be working. Are you still having issues with access?

  • Zane Magnuson 2
    Zane Magnuson 2 ✭
    Ninth Anniversary Facilitator 1 Photogenic

    Crystal Bruce:

    I want to know what went wrong and try to fix it so it doesn't happen again. I changed a URL on our nav page, so hopefully that will help. If it happens again, please let me know. :-)

     

    It was a technical problem at their Boston center, so it was on Blackbaud's side of things and not our own. I didn't get any details about the problem they were having, but they were pretty quick about resolving it - it only took about 2 hours from identifying the problem to correcting it.

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