How do I cancel a registration for a TeamRaiser participant?

Anonymous Blackbaud User

If you need to cancel a TeamRaiser registration, please follow the instructions below.

1. Login as an Admin.

2. Select Fundraising, then TeamRaiser from the top navigation.

3. Click on the Manage icon next to the TeamRaiser.

4. Enter the participants name and then select either the Search this TeamRaiser or Search all TeamRaisers button.

5. Click the underlined name to go into the Participant record.

6. Click the link to "Make Inactive".

The ‘Delete Registration Records’ link displays in a Profile only after the participant has been made Inactive. When you click the ‘Delete Registration Records’ link and confirm the operation, the registration records are permanently deleted from the database and any registration fees paid by the participant (including any Upsell Registration options and additional donation) are refunded. If the participant has registered other family members, all the secondary registrations are also deleted and all associated fees refunded. If the primary and any secondary participants are the only members of a team, the team is also deleted. Any confirmed gifts made on behalf of primary or secondary registrants are reassigned to their team, or to the event if the registrants were not members of a team or, the team has been deleted. Any unconfirmed gifts are deleted. These operations cannot be undone.