Suggested Messages - some not displayed in participant centre

Andrew MacKay

Hi, I've setup a number of suggested messages for our event and assigned them to various categories.  The ones assigned to "Thank You", "Solicitation" and "Other" are showing up when you select a  template in the participant centre, but I've also got some setup as type "Recruit Team Members" and that option doesn't appear in the list of types when selecting a template.  Is there somewhere that I need to activate that type for this TeamRaiser?  Also is there a way to change that list of types?

Thanks,

Andrew

Kent Gilliam

Andrew,

 

Did you figure this one out? If not, I can escalate this to a Support case. That should be appearing. I'm wondering if when you logged out and back in that it showed up. Let me know and I can escalate if you need me too.

 

Kent

Andrew MacKay

Kent Gilliam:

Andrew,

 

Did you figure this one out? If not, I can escalate this to a Support case. That should be appearing. I'm wondering if when you logged out and back in that it showed up. Let me know and I can escalate if you need me too.

 

Kent

Hi Kent, I put in a ticket on this and found out that the Recruit Team Member messages only appear if the user has created or joined a team.  That makes sense but I didn't realize that it was context sensitive,

Andrew