Engagement Operations Data Specialist with International Humanitarian Org - Remote or Hybrid

Kait Dougherty · February 2023

Engagement Operations Data Specialist

U.S. Remote, with a preference for NYC, Minneapolis, or DC hub | Full Time
Please visit Alight's Career page for full listing & to apply!

Hello Hello! We build a meaningful life for and with the displaced. Not simply basic needs, but a life filled with joy, dignity, connection, and purpose.

When you join Alight, you’ll find…

A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.

A culture of radical accountability to our customers – as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.

An organization that refuses to settle for anything less than delivering human-worthy services.

If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!

We are proud to work on borderless team. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant, or other displaced communities to join us.

The Team

You’re on a team ambitiously advancing the work of Alight by actively engaging donors, supporters, and partners in a way that is meaningful to them and promotes Alight’s work worldwide. The Engagement Team is comprised of the following teams: Annual Fund, Global Connectors (Major Gifts), Partnerships & Government Affairs, Donor Services, and Marketing & Communications. This role will collaborate closely with all teams while sitting within a new operations team.

We strive to represent the diverse communities we serve. Applicants who contribute to this diversity and those who bring lived experience with displacement are strongly encouraged to apply.

The Role

The Engagement Operations Data Specialist supports the Engagement team in fulfilling its purpose to raise Alight’s visibility, increase private giving, build strategic partnerships, and engage our donors. Reporting to the Engagement Operations Manager and following guidance from team directors, this position supports the Annual Fund, Global Connectors, and Partnerships teams to track and report on their fundraising goals. This role will coordinate with Donor Services and our Annual Fund Coordinator to align data management across teams.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:

Raiser’s Edge Data Management – 30%

Manage input and extraction of data in the database. Run reports regularly or upon request.
Work with team leads to ensure data is updated and accurate to track team activities, including reviewing Funds, Appeals, Packages, and Solicitor names are used to measure ROI.
Set up & adjust coding structures to maintain consistency and streamline data points. When needed, globally and manually update RE records to reflect new systems, including constituents, gifts, actions, and code tables.
Confirm data exists and is accurate across all platforms. Download and import constituent records from a variety of platforms, including Raiser’s Edge, Active Campaign, and Classy. Manage data from third party sources (giving campaigns, offline marketing lists etc), and add to systems as needed.
Update dynamic content monthly or as needed – including identifying new HNW prospects, managing information flow, and globally updating donor communications.

Reports & Performance Analytics – 20%

With the Engagement Operations Manager, work with teams to track annual fundraising targets and run comparative reports on donor performance.
Build and update dashboards and data visualizations monthly and quarterly to report on goal progress and financial performance.
Run annual deep dives into understanding donor behavior to make informed decisions about future targets.
Manage data software subscriptions and process annual renewals. Determine required coverage and submit timely invoices.

Annual Fund Activities – 20%

With Annual Fund director, build targeted audience lists for Direct Marketing solicits. Pull lists, import data, set up codes in Raiser’s Edge for gift tracking, work with Donor Services to ensure accurate coding, and share results to teams on solicit performance quarterly or as requested.
Globally update donor communication preferences in response to targeted emails, calls, or texts.
When needed, support fundraising efforts by attending events, sending emails, reaching donors through phones calls or texts, or assembling mailings.

Portfolios & Relationship Management Support – 20%

Review and update portfolios and work with Global Connectors to manage coding so they can track and report on their own gift solicitations and stewardship activities.
Support pipeline modeling and forecasting for prospects from conferences, events/activations and networking developments.
Run insight reports on donor demographics and wealth analytics for marketing segmentation or cultivation around affinity groups.

New or Interesting Projects/Progressive Responsibilities – 10%

Lean into the things you love and spark your interest, within or outside your team. We need you to honor the work that you’ve committed to doing, but also know that when you are unleashed, so are we.

Anticipated Travel: Team gatherings in a U.S. hub
Work Location: This position is remote, with a preference for proximity to our NYC, DC, or Minneapolis hubs for occasional in-person collaboration. These hubs also offer access to collaborative workspaces for those interested in a hybrid work model.

Qualifications

These are “must-haves” when you join Alight:

Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.

We’re also looking for the following technical competencies:

3-5 years working in Raiser’s Edge or other relevant constituent relationship software
Comfort and track record working in complex data systems
Flexibility & ease with ambiguity: we respond to opportunity as it arises
Excellent organizational skills: ability to work productively in a fast-paced environment and ability handle multiple tasks simultaneously
Gap detection: use and simplify data systems to deliver results to many stakeholders
Advanced proficiency in Microsoft systems, particularly Excel

These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please reach out.

Benefits

Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.

Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.

Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.

Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.

Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of service.

Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.

Application Process

A cover letter is required as part of the application so we can learn more about you beyond your resume! Please share an area of professional growth you are most looking forward to building should you join us in this role.

You will also be asked to respond briefly to the following questions:

We believe in an abundant world full of amazing people who want to help. Please share a moment of abundance that you’ve experienced in your life or work.
Please provide 3 questions you would like to ask us.
Is there anything else you'd like us to know about you?

Interviews to be conducted on a rolling basis.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.