TeamRaiser Email Required on Offline gifts

Salina Bishop

Over the past couple of weeks that our events have gone live we've been able to process offline gifts without an email being required.  Suddenly today, the email field is required when processing offline gifts- this is the message we receive: Please return to the previous page to correct the following error: Error: "Email" is a required field 

How can we make this field not required?   

 

 

 

Kent Gilliam

Salina,

 

So when you are on this page you see an asterick by the email field? 

 

Salina Bishop

Kent Gilliam:

Salina,

 

So when you are on this page you see an asterick by the email field? 

 

No the asterick is not present there.  it's the screen after we hit create that this message shows up: 

Please return to the previous page to correct the following error: Error: "Email" is a required field 

Kent Gilliam

Salina Bishop:

No the asterick is not present there.  it's the screen after we hit create that this message shows up: 

Please return to the previous page to correct the following error: Error: "Email" is a required field 

Salina,

 

Your post requires a little more attention than we can provide in the community so I have escalated it to a Client Services case. If you are one of the contacts at your organization with access to Client Services (support) then you will receive email notifications from the person assigned to help you. If you do not have access to the support portal (the link above doesn't send you to the support portal), please let me know so I can note this in the case.



Your case number is: 00543348



Please use the support portal to communicate any additional information with the client services team member assisting you with your case.



Thank you!

Salina Bishop

Kent Gilliam:

Salina,

 

Your post requires a little more attention than we can provide in the community so I have escalated it to a Client Services case. If you are one of the contacts at your organization with access to Client Services (support) then you will receive email notifications from the person assigned to help you. If you do not have access to the support portal (the link above doesn't send you to the support portal), please let me know so I can note this in the case.



Your case number is: 00543348



Please use the support portal to communicate any additional information with the client services team member assisting you with your case.



Thank you!

Thanks. I will look for the email.