TeamRaiser Email required on offline gifts

Salina Bishop

Over the past couple of weeks that our events have gone live we've been able to process offline gifts without an email being required.  Suddenly today, the email field is required when processing offline gifts- this is the message we receive: Please return to the previous page to correct the following error: Error: "Email" is a required field 

How can we make this field not required?   

Rachael Ahrens

I'm going to move this question to the TR section as well but I also want to offer information on processing offline gifts. The post below should help. I'm not sure how email hasn't been required...it always has been for me when processing offline gifts. That is a bit strange. 

 

http://community.convio.com/t5/General-Go-Questions/Processing-Offline-Donations-Using-Luminate-Online/m-p/2311#M4293

Brian Mucha

Rachael Ahrens:

I'm going to move this question to the TR section as well but I also want to offer information on processing offline gifts. The post below should help. I'm not sure how email hasn't been required...it always has been for me when processing offline gifts. That is a bit strange. 

 

http://community.convio.com/t5/General-Go-Questions/Processing-Offline-Donations-Using-Luminate-Online/m-p/2311#M4293

I bet this is a site-wide option (SDP), and likely one that clients cannot see. Unless someone else has some insight I would open a ticket with support to check into it.

Christina Relacion

Rachael Ahrens:

I'm going to move this question to the TR section as well but I also want to offer information on processing offline gifts. The post below should help. I'm not sure how email hasn't been required...it always has been for me when processing offline gifts. That is a bit strange. 

 

http://community.convio.com/t5/General-Go-Questions/Processing-Offline-Donations-Using-Luminate-Online/m-p/2311#M4293

Hi all,

 

Our email field is no longer required when inputting offline gifts. How do we re-configure that to be required and is it possible to also have mailing address be required? We're having issues with transactions syncing up with our offline database.

 

(I've submitted a support case but just curious if anyone in the community may know a way to make these fields required again).

 

Thanks!

 

-Christina