Customer Success Session - Luminate Online: A Look Behind Oz's Curtain: What's Possible in Luminate Online

Kent Gilliam

Let's use this thread to talk more about the 1/19/2022 session: Customer Success Session - Luminate Online: A Look Behind Oz's Curtain: What's Possible in Luminate Online. Please feel free to download the links and ask questions about what our Professional Services team can accomplish for you.

I have attached the slides to the session here: 2022 - Jan - Luminate Wow Presentation-2R.pptx

And if you missed the live session and want to watch the recording, you can register to view the on-demand recording here:

Also… don't forget to bookmark this page that showcases just some of the amazing work Blackbaud's Professional Services team can do!

Kadesha Washington

Great session so far. Look forward to the additional info on the “Abandoned Donation” email config.

Katie Tracy

Agreed, that's what I want to implement ASAP!

Karen Potter 3

where can we find other donations pages. your voice blew up.

Mike Snusz

Here are the instructions for the abandoned donation form automated email that was covered during today's webinar.Abandoned Donation Form Automated Email Instructions.pdf

Kadesha Washington

Mike Snusz:

Here are the instructions for the abandoned donation form automated email that was covered during today's webinar.Abandoned Donation Form Automated Email Instructions.pdf

Thank you!!

Stepheni Jordan 2

Loving all of the information!!

Brittany Larson 2

Yeah, this was a super helpful webinar. Thanks to the presenters.

Christine Bove

this was a great session. Thank you. I was the person trying to find our customer success manager. If someone can help me with that I would appreciate it.

Tanna Lewis

@Karen Potter @Karen Potter Kent mentioned we can peruse all published donation forms by googling df_id

Stepheni Jordan 2

I just did that and it returned a list of non profit sites and their donation forms. Each is unique and lends to some great ideas for my npo's site.

Patti Posey

I missed this! Where can I view the recording?

Kadesha Washington

Patti Posey:

I missed this! Where can I view the recording?

Hi Patti,

The recording and link will be sent out tomorrow for anyone that registered for the event. If you don't receive an email, I would suggest coming back to this thread and making another inquiry.

Slide deck should be posted here as well, again, probably tomorrow.

Hope this helps!

Patti Posey

Thanks Kadesha. I wasn't registered because I never received an email about it. I'll check back for a link tomorrow.

thanks.

Kent Gilliam

Patti Posey:

I missed this! Where can I view the recording?

Hey there stranger! So good to see your name again! I hope you're doing great!

Here is the link where the recording will be. I'm pretty sure it's available now but I'm unable to test it. But you should be able to “register” like it's live and then get a link to the recording if it's available.

https://event.on24.com/wcc/r/3556143/8090FD88EF5EEBE694717DAF51D4AF49?_ga=2.227422813.1734080907.1642610491-2044686937.1626464889

Again… hope you're doing great!

Kent Gilliam

Karen Potter:

where can we find other donations pages. your voice blew up.

Hi Karen… you can Google “dfid” to see all of the LO donation forms online. I think people will be amazed at what all different designs organizations have created both on their own and through our Professional Services team or with a BB Partner. Some changes can be simple CSS improvements to the “out of the box” layout, while other forms may be fully built using APIs. Easy way to tell if it's an API would be to see if the URL is something like https…. donate.orgname.org/donate-now. That means the API has been placed on one of their web pages and it's not an actual LO donation form URL which would have data points in the URL like “df_id=1234." If you see the “df_id” then that should be an LO form and not an API built form. Hopefully that helps.

Thanks for joining us today!

Kent Gilliam

Brittany Larson:

Yeah, this was a super helpful webinar. Thanks to the presenters.

Thanks Brittany. Please bookmark the Onboarding & Adoption site so you can register for all product sessions that may relate to your role:

Thanks for joining today! Look forward to seeing you on future sessions.

Kent

Stepheni Jordan 2

Hi Kent! Thank you again for the awesome information in today's webinar. Were the slides posted? I am not seeing them below, or did I miss it? Thank you again for your help!

Kent Gilliam

Hi everyone… here are the slides from today's presentation: 2022 - Jan - Luminate Wow Presentation-2R.pptx

Kent Gilliam

Stepheni Jordan:

Hi Kent! Thank you again for the awesome information in today's webinar. Were the slides posted? I am not seeing them below, or did I miss it? Thank you again for your help!

Hi Stepheni… Thanks for joining us today! I just posted the slides to this discussion board. Let me know if you have any questions.

Kent

Kent Gilliam

Christine Bove:

this was a great session. Thank you. I was the person trying to find our customer success manager. If someone can help me with that I would appreciate it.

Hi Christine… Thanks for joining us today! It looks like @Libby Washburn is your CSM. She will get an email from my @mention and will reach out.

Thanks again and hope to see you at future sessions!

Kent

Kent Gilliam

Karen Potter:

where can we find other donations pages. your voice blew up.

Hi Karen… in case you missed the other post… you can Google “df_id” and see all of the LO donation forms that are published. You can even narrow it down. So if you wanted to see what other women organizations are doing with LO donation forms you can search “df_id women” and get results for those. You can change “woman” to any mission really and find orgs serving that mission using LO forms and see what they are doing with them.

Happy Googling!

Thanks again and hope to see you at future sessions!

Kent

Christine Bove

thank you @Kent Gilliam @ Much appreciated.

Gwendolyn Chambers

Thanks for posting this. Are there resources for how to implement the donation form a/b testing, donor cover fees and the donate popup?

Hayley Adams

This is a great session! How do we register for the Apple IOS session on Feb 16? I can't seem to find a link to it in the community.

Thanks!

Kent Gilliam

Hayley Adams:

This is a great session! How do we register for the Apple IOS session on Feb 16? I can't seem to find a link to it in the community.

Thanks!

Hi Hayley…. I'm hoping they get the links up for those sessions on the O&A hub page very soon. I'll try to remember to post an update on this thread when they are so you'll get an alert. But definitely keep checking back on this page:

Linda Simes

Hi Kent. I"m trying to find more information on the Address Type Ahead functionality and the Credit Card Expires soon email that was in the webinar but can't find it. Can you point me in the right direction? Thanks.

Kent Gilliam

Linda Simes:

Hi Kent. I"m trying to find more information on the Address Type Ahead functionality and the Credit Card Expires soon email that was in the webinar but can't find it. Can you point me in the right direction? Thanks.

Hi Linda…

Thanks for attending and reaching out. I know it's just a Google application that is added but let's pull in @Mike Snusz and see if he can add some specifics.

Thanks,

Kent

Mike Snusz

The Type Ahead donation form customization would need a web developer to setup. If you'd like someone to reach out from the Blackbaud Professional Services team with a quote to do the work, just let us know.

The option uses the Google Maps “Place Autocomplete” feature and your team would need to follow instructions on setting up a Google Cloud Console to use the Maps API.

Perrine Punelle

Hello @Mike Snusz

I am setting up an automated abandoned form email following the steps in your document. I am wondering why the interest is set as web interest and not email interest.

Thanks,

Kent Gilliam

@Perrine Punelle:

Hello @Mike Snusz

I am setting up an automated abandoned form email following the steps in your document. I am wondering why the interest is set as web interest and not email interest.

Thanks,

Hi there! So you want to use a Web Interest because an Email Interest will show up as an opt-out option if someone wants to manage their email preferences. The Web Interest is the best way to track an interest via a hidden field and possibly control content. Hope that helps!