Wrong country selected by donors using iOS devices

Gaby Gollub

We're having an odd problem that began just a few weeks ago. Several dozen donors who provided a US address are mistakenly selecting USA Minor Outlying Islands as their billing country, instead of "United States," which is our default option. We changed "USA Minor Outlying Islands" to "U.S.A. Minor Outlying Islands" to prevent the selection from happening by typing "US". It continues to happen. Blackbaud Support is looking into this and has observed "We are able to reproduce this issue using autofill on iOS devices."  Of note, this has only happened on our donations2 forms, not our API forms.


Has anyone experienced this? Were you able to solve it??


Thanks very much for your responses,

Gaby