Important Update on Digital Wallets in Blackbaud Checkout

Clint Boswell

Important Update on Digital Wallets in Blackbaud Checkout


As we recently announced, Visa and MasterCard are joining forces to provide a one-click digital wallet solution that adheres to EMVCo’s new standard for EMV Secure Remote Commerce (SRC). That solution will combine Masterpass and Visa Checkout—two of our three digital wallet options available to Blackbaud Merchant Services™ customers using Blackbaud Checkout—into one payment (or “click-to-pay”) button.


The switch from Masterpass and Visa Checkout to this new payment button was intended to happen on January 21, 2020. However, Blackbaud was just notified that the card brands are delaying the transition to the new button and has not yet provided a revised timeline for when the new offering will be available.

What It Means

There is no impact to Blackbaud Merchant Services customers using Apple Pay or Visa Checkout. Transactions submitted through these digital wallets will continue to process as usual without interruption and your constituents can select them as they do today.


Masterpass, however, will be temporarily hidden on your Blackbaud Checkout forms. Our engineering teams are working diligently to restore access to this wallet and availability will, once again, resume during the week of January 27, 2020.

Next Steps

We will continue to update you as we learn more about the card brands’ revised timeline for making the new click-to-pay option available to our customers.


If you haven’t already registered, please join us on January 23, 2020 at 3 p.m. ET for the Payment Services Roadmap Review webinar.