Enabling Merchant Services on the Blackbaud Event Management app

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I need help.  I have been trying for days to enable merchant services on the Blackbaud Event Management app and have been unsuccessful.  I have looked at the knowledgebase. I ahve contacted support and they have no solution so far.  I enter all the correct information, but it keeps telling me that the credientails that I entered are not valid.


Any suggestions would be appreciated.


Mark
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