Issues with BBNC emails in Android Outlook App

Lauren Spear

Has anyone else been experiencing issues with BBNC emails not appearing correctly within the Outlook App for Android. I have included some print screens below, essentially the email appears wider than the screen and it isn't optimising for mobile. On the iPhone 5S Outlook Mobile App the email appears mobile enabled. I have tried copying the HTML code into another email management platform and the email works fine in that system.







 


 

Jordan Winka 4

Hi Lauren,


Outlook can be tricky in BBNC emails.  Some CSS styles will not render correctly in Outlook but will look fine in web based email clients.  If an image is not displaying correctly in mobile devices, specifically Outlook, I would take a look at the code and see how the image is being inserted.  Some questions I would ask are; 


1. Do you have mobile styles and desktop styles?

2. Are you using fixed widths or percent widths for your image?

3. Is your email table based or DIV based?


If you want to post the HTML code that you are using to display that image I would be happy to give you some tips.


Jordan