Any way to back out an import of contact records?

Mary Cosgrove

We are in deployment and recently loaded what I thought was a 'sample' file of records. I was always under impression that we had the ability to 'refresh' the contacts up until our website is live. I imported thousandsof records without email addresses thinking I'd be able to remove them. Now I am told that they are there for good and I have to use the duplicate maintenance feature and/or other approaches to removing them. How do we get rid of these contacts without getting them flagged as never being able to be added again? Help!

Andrew Hedden

You may want to check with your deployment project manager but usually one of the last steps of the go live process just before turing payment processing live is a clear data script. This is limited to being run only once and once the site is live it can not be run again.

I realize that its been quite awhile since you put in this case and you are likely already live but I wanted to give you an answer so if other have the question they will see the answer.

-Andrew