Unable to print report

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Lynn Poly
Lynn Poly ✭
Eighth Anniversary First Reply
in Blackbaud Raiser's Edge NXT®: General Discussion
I am unable to print reports without first exporting to a PDF file.
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  • roger berg
    roger berg ✭
    Tenth Anniversary Facilitator 2 Name Dropper Photogenic
    Hi Lynn

    is this a new issue or has this always been the case? If new have you changed anything - new printer, new version of Windows...


    What if you "preview" the report first? Can you print from there?
  • Lynn Poly
    Lynn Poly ✭
    Eighth Anniversary First Reply

    It started happening after I received a
    Windows 10 computer.

     

    Lynn Couvillon
    Poly,     CFRE

    Director of
    Annual Giving

    Sisters of
    Mercy West Midwest Community Development Office

    7262 Mercy
    Road

    Omaha, NE
    68124-2389

    Phone: 
    402-393-8225 ext. 4932


    Donate Online to the Sisters of Mercy

    West Midwest
    Community Sisters of Mercy

     

  • Joanne Felci 2
    Joanne Felci 2 ✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic
    what version of RE on you on?  I know our gift officer had issues when they upgraded her to Windows 10 and we were on 7.92 at the time
  • Lynn Poly
    Lynn Poly ✭
    Eighth Anniversary First Reply

    We
    are on version 7.96.

     





  • Ryan Hyde
    Ryan Hyde ✭
    Tenth Anniversary Facilitator 3 Name Dropper Photogenic
    I'd suggest reaching out to support for this sort of thing. They'll be able to help you much more quickly than the community (probably).
  • Joanne Felci 2
    Joanne Felci 2 ✭
    Ninth Anniversary Facilitator 4 Name Dropper Photogenic

    Ryan Hyde:

    I'd suggest reaching out to support for this sort of thing. They'll be able to help you much more quickly than the community (probably).

    Was just going to suggest the same thing


    Unfortuantely this sounds like it is probably more of a 'personal' problem...something not set right with your site and/or they do not have integration figured out with Windows 10 yet

  • JoAnn Strommen
    JoAnn Strommen ✭✭✭✭✭
    Ancient Membership Facilitator 4 Name Dropper Photogenic
    When I was "forceably" switched to Windows 10 to accomodate software and upgrades to other software needed for other parts of my work, I had issues printing reports from RE also.  Asked IT if they remembered all they did to fix but he doesn't (we're going thru some major org-wide software upgrades right now). 


    For me there were printer issues and issues with Outlook integration. It was a bit crazy for a while as I actually had two complete computers set up on my desk until it was fixed. I told them I wouldn't give up the old one until all was running correctly. My solution was to email reports to myself on other computer and print from there.

    We IT did get it fixed eventually. Don't give up hope.
  • John Heizer
    John Heizer ✭
    Ancient Membership Facilitator 3 Photogenic

    Lynn Poly:

     

    It started happening after I received a Windows 10 computer.

     

    Lynn Couvillon Poly, CFRE

    Director of Annual Giving

    Sisters of Mercy West Midwest Community Development Office

    7262 Mercy Road

    Omaha, NE 68124-2389

    Phone:  402-393-8225 ext. 4932

    Donate Online to the Sisters of Mercy

    West Midwest Community Sisters of Mercy

     

     

    I seem to remember some problems with incorrect/out-of-date dll files associated with Crystal Reports (which is used for canned and custom reports) causing this behavior.  There can be conflicts with older dll's and modern Windows printer drivers.  See if this helps:  https://kb.blackbaud.com/articles/Article/44813

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