Gift notification email missing merge fields, specifically comments possibly more

Nicole S

In my notification email that we have set up for staff to receive when gifts come in, we have the comments merge field included. However, when the email comes through, the comments are blank.



I can see the comments on the attribute when the gift is processed, so I know they are coming through, but they are not in the notification email.



I have not found anything in the KB on this.

Frances Anamosa

How did you set this up? I did not know you could set up notification emails. Thanks, Frances

Karen Badham

Hey Nicole,



The one time I saw it the comments field was not in the notification, and the person I was talking to was editing their acknowledgement instead of their notification. If it's not that, this may be better as a support case.



Hey Frances,



Notifications are set up under Email, Notifications.



Thanks guys!


Karen

Nicole S

It is definitely my notification email.

Nicki Hastie

I've added the comments merge field into our notification email to see if we have the same issue.



I've often thought it would also be useful to have the comments display in the NetCommunity plugin before processing the gift, because those comments could help to explain something about the donor so we know to apply to the correct Raiser's Edge record. But I guess if they start displaying in the notification email, that would be something.



Thanks for highlighting,



Nicki

Nicole S

This is the closest thing I could find in the KB.



https://www.blackbaud.com/kb/index?pa...