Accidental rejection of event transaction data

Karl Brown

I recently processed an event transaction for a paid event.



The registrant had provided an updated address and possibly updated other contact details too but I accidentally closed the update window and the transaction was processed without committing the updated information to the constituent record.



I'm hoping there's a way to access the transaction data and recover the updates?

Kayla Clark

Support can help you with this. We can recover the details for you over a screenshare. Please create a case at http://www.blackbaud.com/support/case... or call in to support.



Thank you,


Kayla